The Rhetorical Company trains business people at all
levels in the effective use of the spoken word. This
applies particularly to staff who become or act as the
first point of contact for clients or prospective clients
approaching an organisation.
The Rhetorical Company train such staff to help them
be effective ambassadors for the firm.
The approach is based on learning
by doing, with the emphasis on participation. Best results
are normally achieved by working in small groups: this
leads to mutual benefit from interaction.
Training concentrates on -
• Mirroring client behaviour for empathy
• The use of role-play to cover a wide range of
scenarios
• Peer group feed-back
• Video replay to reinforce and embed training
